Privacy Policy – How p789 Protects Your Personal Data

p789 is an online casino and sports betting platform operating at p789.link and serving players primarily based in Pakistan. For the purposes of this Privacy Policy, p789 is the data controller — meaning we determine why and how your personal data is collected and used.

We take our responsibilities as a data controller seriously. Every decision about data collection at p789 is made with a specific, legitimate purpose. We do not collect data for its own sake, and we do not hold data longer than necessary for the purpose it was gathered. Pakistani players are our primary audience, and our data practices are built around serving and protecting them specifically.

If you want to contact us specifically about a privacy matter — including a data access request, a correction, or a deletion request — the fastest route is emailing privacy@p789.link. Our data team responds to all privacy queries within 5 working days.

p789 collects personal data through several distinct touchpoints. Here is a clear breakdown of what we collect and when:

During Registration:

• Full name as it appears on your identity document
• Date of birth (for age verification)
• Contact details: mobile number and/or email address
• City or region of residence within Pakistan
• Username and encrypted password

During Identity Verification (KYC):

• Copy of government-issued identity document (CNIC, passport, or driver's licence)
• Selfie or live photo for facial matching (where required for high-value accounts or fraud prevention)
• Proof of address (utility bill or bank statement, where requested)

During Normal Platform Use:

• Transaction records: deposit amounts, withdrawal requests, bonus claims, and game stakes
• Game history: rounds played, outcomes, session duration
• Device information: device type, operating system, browser version
• IP address and approximate geographic location at login
• Support interactions: chat transcripts, email correspondence, and complaint records

p789 uses the personal data it collects for the following specific, legitimate purposes. We do not use your data for any purpose not listed here, and we do not sell your data to third parties under any circumstances.

• Account Management: Creating and maintaining your p789 player account, including processing logins, password resets, and account setting changes.
• Age and Identity Verification: Confirming that players are at least 18 years of age and that account details are genuine. This is a legal and regulatory requirement that p789 must fulfil for all players.
• Payment Processing: Facilitating deposits and withdrawals through your chosen payment method (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard) and maintaining accurate transaction records.
• Game Operation: Processing bets, calculating outcomes, applying bonuses, and maintaining accurate game history records for your account.
• Fraud Prevention and Security: Monitoring account activity to detect and prevent fraudulent transactions, bonus abuse, money laundering, or identity fraud. This is in the legitimate interests of both p789 and all genuine players on the platform.
• Responsible Gaming: Using game history and session data to identify players who may be showing signs of problematic gaming behaviour, and proactively offering responsible gaming tools where appropriate.
• Customer Support: Using your account details and communication history to resolve queries, process complaints, and provide accurate, personalised support.
• Platform Improvement: Using aggregated, anonymised usage data to improve the p789 product — including game lobby layout, payment flows, and mobile performance. This data does not identify individual players.
• Marketing Communications: If you have opted in to receive marketing communications from p789, we will send you relevant promotional offers, bonus updates, and game announcements. You can opt out of marketing communications at any time from your account settings or by contacting support.

p789 accepts deposits and processes withdrawals through Pakistani Rupees only, via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard. The handling of your payment credentials is subject to strict practices:

• Full card numbers, CVV codes, Easypaisa PINs, and JazzCash PINs are never entered into p789's own systems. All sensitive payment data is captured directly by our certified payment gateway partners and never passes through p789 servers.
• p789 stores only the minimum necessary payment reference information — such as the last four digits of a card number or the mobile number format of a wallet — sufficient to identify your withdrawal method and prevent fraud.
• All payment transactions on p789 are processed over encrypted connections (TLS 1.2 or higher). Transaction records are maintained for the legally required minimum period for financial compliance purposes.
• p789 may be required to share transaction data with regulatory authorities, financial intelligence units, or law enforcement agencies under applicable Pakistani law. This sharing occurs only when legally required and is subject to strict confidentiality obligations on the recipient.

p789 uses cookies and similar tracking technologies to operate the platform correctly and improve your experience. Here is what we use and why:

p789 does not use third-party advertising cookies or share cookie data with social media platforms. Performance analytics data collected by p789 is aggregated and anonymised — it does not identify individual players. You can manage your cookie preferences at any time through your browser settings or the cookie consent panel on the p789 website.

p789 does not sell personal data. We share data with third parties only in the following limited, specific circumstances:

• Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners, and card processing networks receive the transaction data necessary to process your deposit or withdrawal. These partners operate under strict data security standards.
• Identity Verification Partners: Where KYC document verification is required, your identity documents may be processed by a certified third-party identity verification service. These providers are contractually bound to use your data only for the verification purpose and to delete it once the verification is complete.
• Game Software Providers: Live dealer game providers and RNG software licensors may receive anonymised session data necessary to operate game software. No personally identifiable information is shared beyond what is needed to run a game session.
• Fraud Prevention Services: p789 may share limited account data with fraud prevention services where specific risk signals are identified. This is done only to protect the platform and genuine players from fraud.
• Legal and Regulatory Obligations: p789 may disclose personal data to law enforcement authorities, financial intelligence units, or courts when required to do so by applicable law. We will not disclose data voluntarily beyond what is legally required.

p789 retains your personal data only for as long as is necessary for the purpose it was collected, or as required by law. The following retention periods apply to different categories of data:

• Active Account Data: Retained for the full duration of your account with p789, updated as needed, and deleted or anonymised within 30 days of account closure if no legal hold applies.
• Financial Transaction Records: Retained for a minimum of 5 years from the transaction date, as required under standard financial record-keeping obligations applicable to online payment platforms.
• Identity Verification Documents: Retained for the duration of account ownership, plus a minimum of 5 years following account closure for compliance purposes.
• Support Communications: Chat transcripts and email correspondence are retained for 2 years from the date of the last interaction in a support thread.
• Game History: Individual game round results are retained for 2 years from the date of play, after which they are aggregated and anonymised.
• Marketing Data: Where you have consented to receive marketing communications, your marketing preference data is retained until you withdraw consent.

After the applicable retention period, data is either securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for statistical analysis, as it can no longer be linked to any individual.

As a p789 player, you have the following rights over the personal data we hold about you. All requests can be submitted to privacy@p789.link and will be acknowledged within 5 working days.

p789 takes the security of your personal data seriously and has implemented multiple layers of technical and operational protection:

• Encryption in Transit: All data exchanged between your browser or mobile device and p789's servers is encrypted using TLS 1.2 or higher. This applies to all pages, login processes, payment flows, and API calls.
• Encryption at Rest: Sensitive personal data stored in p789's databases — including identity documents and contact details — is encrypted using AES-256.
• Access Controls: Access to player data within p789's internal systems is strictly role-based. Staff can only access the data necessary for their specific job function. All internal data access is logged and audited.
• Two-Factor Authentication: p789 offers two-factor authentication (2FA) for player accounts. We strongly recommend enabling 2FA from your account security settings.
• Penetration Testing: p789 conducts periodic independent security assessments of its platform and data infrastructure. Identified vulnerabilities are addressed on a priority basis.
• Incident Response: In the event of a data security incident that may affect player data, p789 will notify affected players promptly via their registered contact method and take immediate remediation steps.

p789 is strictly an 18+ platform. We do not knowingly collect, store, or process personal data from anyone under the age of 18. The age verification step in the registration process is specifically designed to prevent underage registration.

If p789 discovers or is notified that personal data has been collected from a person under the age of 18, we will immediately close the account, delete all associated data, and — where warranted — escalate the matter internally. Parents or guardians who believe their child may have registered on p789 should contact us immediately at privacy@p789.link so we can take prompt action.

We encourage parents and guardians in Pakistan to use parental controls and internet filtering tools to prevent minors from accessing online gaming platforms including p789. For further guidance on this topic, please visit our Responsible Gaming page.

p789 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When changes are made, we will update the "Last Updated" date at the top of this page.

Where a change to this policy materially affects your rights or the way we use your data, p789 will notify registered players via their registered contact method before the change takes effect. For minor updates — such as clarifications of existing practices — the policy page will be updated silently.

We recommend bookmarking this page and checking it periodically. Your continued use of p789 after any policy update constitutes acceptance of the revised Privacy Policy. If you do not accept the revised policy, your only recourse is to close your account and request deletion of your data as described in Section 8.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or want to raise a concern about how p789 has handled your personal data, you can reach us through the following channels:

• Privacy Email: privacy@p789.link — for all data access, correction, deletion, and portability requests
• General Support Email: support@p789.link — for account-related queries that touch on privacy
• Live Chat: Available 24/7 on the p789 platform — for immediate queries
• WhatsApp: Available via the p789 contact panel, 24/7

p789 takes all privacy complaints seriously. If you raise a complaint with us, we will acknowledge it within 5 working days and aim to resolve it within 30 calendar days. If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.